Specialist public relations for hotels, restaurants and serviced apartments

About Us

Hotel PR is a specialist public relations consultancy for hotels, guest houses, serviced apartments and restaurants.

Established in 2001, it currently has clients from Inverness to the Cotswolds and is trusted by many leading hotels, serviced apartments and restaurants.

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Scott's Blog

Postcards from the frontline of hospitality promotion

Who is the most important person in your hotel or restaurant? It may be the person who answers the ‘phone. First impressions are vital but ‘phone calls also need to be answered quickly. It’s common to be kept waiting (or not even answered) or forced to listen to a litany of connection options. That call may be for a booking but if it’s not answered fast you may never know.

Part-time staff can be an obstacle. Many times I’ve called someone to be told they (usually a ‘she’) is not in the office because they (‘she’) only works Mondays, Tuesdays and Wednesdays. The situation hasn’t been explained to the job sharer, who works Thursdays and Fridays, and the opportunity is jeopardised. Worse still: there may not even be a voicemail message and the ‘phone just rings out. Why not divert the line to someone who’s actually in the office?

Wine prices in some restaurants are getting more and more exorbitant. I generally know how much a bottle costs wholesale and therefore know when I’m being ripped off. It’s happening far too often and greedy restaurant owners do this at their peril. Two recent examples in Glasgow and Kinloch Rannoch spring to mind.