About Us
Hotel PR is a specialist public relations consultancy for hotels, guest houses, serviced apartments and restaurants.
Established in 2001, it currently has clients from Inverness to the Cotswolds and is trusted by many leading hotels, serviced apartments and restaurants.
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Scott's Blog
Postcards from the frontline of hospitality promotion
In my previous Blog I mentioned the key importance of staff answering the ‘phone promptly - often neglected by hotels and restaurants.
Another under-rated group of hotel and guest house staff are housekeepers.
Not only can they determine the standard of rooms but they also have a crucial role to play in influencing the mood of guests when they leave - and whether they’ll return.
I recently stayed in London where the check-out time is 10 am. This is far too early anyway but was compounded when the housekeepers started knocking at my door at 9.15, demanding entry. At 10 am they were already in my room, buckets and bins on the floor.
Result: I left with a bad impression of that establishment, despite its other attractions.
Motto: Look after your guests on their last morning. It may be their last goodbye!
Onset of the festive season or not it’s been yet another busy week at Hotel PR. Among those we’ve been working with were Cosmopolitan, Good Housekeeping, Country Living, The Herald, the AA, BBC Good Food Guide, the Michelin Green Guide, FlyBE, NHS Lothians, Lonely Planet, Scottish Field, Delicious magazine, Sainsbury’s Magazine, the Press & Journal, a major newspaper group in Eastern England, Practical Photography, videographers from Australia, and a wide range of well followed travel and food bloggers.