Hotel PR is a specialist public relations consultancy for hotels, guest houses, serviced apartments and restaurants.
Established in 2001, it currently has clients from Inverness to the Cotswolds and is trusted by many leading hotels, serviced apartments and restaurants.
What our clients say about us
“Hotel PR have generated a steady flow of great reviews from food writers, making guests more aware of our restaurants and broadening our appeal. Scott and Julia are proven hospitality industry specialists, creative, fast moving and reliable, with a knack of getting results and a keen eye for promotional opportunities outside the media as well”
Nav Basi, Owner, The Dhabba and Dakhin Restaurants, Glasgow
“Hotel PR were instrumental in winning our first (hopefully of many!) award and played a key role in raising our profile at both local and national levels. Scott and Julia’s contacts and experience in the industry are second to none and they were able to create a real point of focus for our marketing strategy”
Jacqueline Nisbet, co-owner, Bennet’s Bar/La Petite Mort restaurant, Edinburgh
Pub Excellence Winner, Catering in Scotland (CIS) Awards 2017
“Scott and Julia have been crucial for the launch of the Douglas Hotel. They have been a wealth of knowledge and contacts but more than that have been friendly, down to earth and genuinely feel like part of our team. We would recommend them without hesitation”
Elaine Campbell, General Manager, The Douglas Hotel, Arran
Scotland’s Independent Hotel of the Year 2018
“Their professionalism, integrity and performance have always been of the highest order”
Ken Lockley, Commercial Director
Moness Resort, Aberfeldy
“Fantastic communicators, speedy and efficient. We always feel like we have Hotel PR’s undivided attention and, most importantly, they bring results”
Hannah Walker, Ardanaiseig
PR & Marketing Manager
“Hotel PR have a wealth of experience and in-depth knowledge of our industry. They are pro-active, persistent and work rapidly. I recommend them”
Anne Gracie, Winner of Best Independent Hotel 2015
Co-owner, Duisdale, Toravaig and Skeabost House Hotels, Skye
“Hotel PR continually exceed the brief I gave them. They’re hardworking, successful and creative, with great media insight as well as a firm grasp on my business objectives. Highly recommended”
Colin Stone, Commercial Director, Mansley Serviced Apartments (London, Cheltenham, Edinburgh and Inverness)
2017 Best UK Hotel for Customer Service, trivago
“I cannot recommend them highly enough. They were great – far beyond our expectations. Hotel PR are efficient, transparent and really know the industry”
Rachel Conway, Field Restaurant, Edinburgh
Postcards from the frontline of hospitality promotion
Who is the most important person in your hotel or restaurant? It may be the person who answers the ‘phone. First impressions are vital but ‘phone calls also need to be answered quickly. It’s common to be kept waiting (or not even answered) or forced to listen to a litany of connection options. That call may be for a booking but if it’s not answered fast you may never know.
Part-time staff can be an obstacle. Many times I’ve called someone to be told they (usually a ‘she’) is not in the office because they (‘she’) only works Mondays, Tuesdays and Wednesdays. The situation hasn’t been explained to the job sharer, who works Thursdays and Fridays, and the opportunity is jeopardised. Worse still: there may not even be a voicemail message and the ‘phone just rings out. Why not divert the line to someone who’s actually in the office?
Wine prices in some restaurants are getting more and more exorbitant. I generally know how much a bottle costs wholesale and therefore know when I’m being ripped off. It’s happening far too often and greedy restaurant owners do this at their peril. Two recent examples in Glasgow and Kinloch Rannoch spring to mind.